Parcls.com takes great care of you, your packages and your privacy. Below an explanation is given about how we store your personal data. Information is also provided on how you can erase, alter or consult your personal data.
This Privacy Statement provides information on how we, Parcls.com B.V. (‘Parcls’), use your personal data as a Parcls Customer, on the use of services and facilities and on your visit to our pick-up points. We believe that your privacy is very important. We handle and protect your personal data with the greatest of care.
1. Who is Parcls.com B.V.?
Parcls.com B.V. is an organisation that organises the delivery of packages in the area as sustainably and efficiently as possible.
We have our registered office in Amsterdam, at Ceintuurbaan 11-hs, 1072 ER. Our Chamber of Commerce number is 66150035.
2. Which data do we collect and use?
We process the following personal data:
Cookies and comparable technologies
We use Google Analytics and Hotjar to measure the use of www.parcls.com including its subdomains and websites published in partnership with Parcls. They are privacy friendly in accordance with the guidelines of the Dutch Data Protection Authority. We use them to keep track of, for example, how users use our websites, which pages they visit, where they come from, what they click and which browser they use. We can improve user convenience and the quality of our websites and gather visitor statistics with this information. We have protected the last octet of your IP address and sharing data with Google has been switched off. We do not use any other Google services in combination with the Google Analytics cookies.
How does Parcls get your personal data?
Parcls can collect your personal data in a number of ways, for example, when you enter data when you open an account or request a product online, when you visit a pick-up point or use our facilities, when you communicate with us or when you subscribe to receive our newsletter.
3. For which objectives do we collect and use your personal data?
Below you will find more information about a number of specific objectives and the bases based on which we collect and use your personal data.
Parcls carries out statistical research into general trends in the use of its services and facilities.
4. Who has access to your personal data?
Parcls’ employees only have access to your personal data when they are authorised based on their job to view, change or possibly erase data. These employees have all signed some form of a non-disclosure agreement.
Will your personal data be given to third parties?
We are supported in delivering our services by a number of suppliers that we have carefully selected. Some of these suppliers require access to your personal data in order to deliver their services. We make it a condition that these suppliers take suitable security measures with regard to your personal data and that they act in accordance with our instructions.
5. Other environments
Our website may include links to the environments of third parties such as iDEAL, Mastercard, Visa and SEPA. If you follow these links, you will be leaving our environment. Although we have selected these third parties very carefully, Parcls cannot accept any liability for the use of your personal data by these third parties. For more information you can consult the Privacy Statement of the third parties (if available).
6. Security and retention period
We will ensure the appropriate security of your personal data so that your personal data is protected against unauthorised use and access, rectification and unlawful destruction.
Unless we must keep your personal data for longer because of legislation, we use the following retention periods:
7. Access, correction, erasure and data portability
You may have the right based on applicable legislation to have access to your personal data, to request this data from Parcls to rectify or erase it, to limit the processing of your personal data or to pass on part of your personal data to other organisations. You may also have the right to object to us processing your personal data. If you have given your consent to having your personal data processed, you have the right to revoke this consent. These rights may be restricted in certain situations, for example, when we can prove that we have a legal obligation to process your personal data. To exercise your rights, you can send a request to [Parcls, Ceintuurbaan 238, 1072 GE, Amsterdam, the Netherlands). Please include your name and address. We may ask you to provide additional information to verify your identity.
Parcls.com B.V. may amend this Privacy Statement. If you hold an account, you will be informed about any amendments by email. In all other cases, we recommend you read this Privacy Statement regularly to stay informed about any amendments. If the amendments are important, we will clearly specify this on www.parcls.com. This last time this Privacy Statement was amended was on [05-11-2020].
9. Questions, remarks or complaints
We believe your privacy is important. If you have any questions, remarks or complaints, please contact the Parcls.com B.V. Data Protection Officer.
Attn. Data Protection Officer
Ceintuurbaan 11-hs, 1072 ER, Amsterdam, the Netherlands.
We hope that we can answer all your questions about our processing of your personal data. If this is not the case, you are entitled to submit a complaint to the Dutch Data Protection Authority (in Dutch: Autoriteit Persoonsgegevens).
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