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Frequently Asked Questions

My package didn't arrive (yet). What should I do?

When you expect a package, but you didn't receive a confirmation yet, your package is not in our store. We advice you to wait untill you receive a confirmation that your package has been delivered.

If you are registered as a Parcls client, you will also receive a notification from us that your package is in store. If you recieved our notification, you know for sure that your package is in our shop.

If you have a confirmation of the carrier, but your parcel is not in store, it is of course very inconvenient. If you need more information, please contact the relevant carrier. Unfortunately we can't do that for you, because of your privacy.

Contact information:

UPS: 020-5040500

DPD: 0900-3734663

GLS: 0900-1116660 or contactform on their website

DHL: 0900-222110 or facebook, twitter or chat on

How long can I store my packages at Parcls?

We will store your package as long as 28 days. The first 7 days is free of charge. After 7 days the fee is €0,50 per package per day. After 28 days we will send the package back to the sender. Are you not able to pick up your package within 28 days, for instance because you're traveling? Contact your Parcls store to check what we can do for you.

Do you deliver everything?

We deliver by bicycle which means we can carry a maximum of 10 kilos per package and the seize of a crate of beer per package.

What are the costs?

Picking up your package is free. If we store your package for more than 7 days, you'll pay €0,50 per extra day. 

Do you want to return or send a package? Then you'll pay the standard costs (if they apply).  

We can also deliver your package. The costs are as follows:

Delivery within 11-18, a timeframe of 1 hour: €4,95 (€1,- per extra package)

Delivery within 18-20, a timeframe of 1 hour: €5,95 (€1,- per extra package)

What information do you need from me?

We need to know where you want to receive your packages if you’ve requested delivery. You can enter multiple addresses on your account, for example, your work or a family member's address in addition to your own address. 

To be able to send you a message when your package arrives at Parcls we need your Dutch mobile phone number and your e-mail address. You can choose to be notified by e-mail or text message.


When you pick up a package, you can open it in the store to check if you’re happy with your order. If not, we can return it immediately for you.


Receive multiple packages

Do you expect multiple packages in one day? If every single package does not exceed the maximum weight / size we can bring everything in one go. You can indicate this in ‘My Parcls’. The maximum weight per package is 10 kilos and the seize of a crate of beer.

Can anyone else pick up my package?

Yes. When someone else comes to pick up your package he/she needs your ID ánd his/her own ID (or a copy or photo).