emailfacebook iconInstagram linkedin phonetwitter

Frequently Asked Questions

How long can I store my packages at Parcls?

We will store your package as long as 28 days. The first 7 days is free of charge. After 7 days the fee is €0,50 per package per day. After 28 days we will send the package back to the sender. Are you not able to pick up your package within 28 days, for instance because you're traveling? Contact your Parcls store to check what we can do for you.

Do you deliver everything?

We deliver by bicycle which means we can carry a maximum of 10 kilos per package and the seize of a crate of beer per package.

What are the costs?

Picking up your package is free. If we store your package for more than 7 days, you'll pay €0,50 per extra day. 

Do you want to return or send a package? Then you'll pay €1,25 plus the standard costs (if they apply).  

We can also deliver your package. The costs are as follows:

Delivery within a timeframe of 1 hour: €3,95

Delivery within a timeframe of 30 minutes: €4,95

Delivery within a timeframe 15 minutes: €5,95 

What information do you need from me?

We need to know where you want to receive your packages if you’ve requested delivery. You can enter multiple addresses on your account, for example, your work or a family member's address in addition to your own address. 

To be able to send you a message when your package arrives at Parcls we need your Dutch mobile phone number and your e-mail address. You can choose to be notified by e-mail or text message.

Returns

When you pick up a package, you can open it in the store to check if you’re happy with your order. If not, we can return it immediately for you.

 

Receive multiple packages

Do you expect multiple packages in one day? If every single package does not exceed the maximum weight / size we can bring everything in one go. You can indicate this in ‘My Parcls’. The maximum weight per package is 10 kilos and the seize of a crate of beer.

Can anyone pick up my package?

No, unfortunately that is not possible. We ask for a proof of identity upon collection. However with a delivery to your front door it can be received by someone else if the sender has not requested additional identification.