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Frequently Asked Questions

Do you deliver everything?

We deliver by bicycle which means we can carry a maximum of 8 kilos, about the weight and seize of a crate of beer. 


When you pick up your package at our store the cost is only 1 euro per package. If you order more than 10 packages a month a subscription of 9,95 euro monthly is the better option for you.


We can also deliver your package. Depending on the time frame the cost is as follows:

within 1 hour: 3,95 euro per delivery

within 30 minutes: 4,95 euro per delivery

within 15 minutes: 5,95 per delivery

What information do you need from me?

We need to know where you want to receive your packages if you’ve requested delivery. You can enter multiple addresses on your account, for example, your work or a family member's address in addition to your own address. 

To be able to send you a message when your package arrives at Parcls we need your Dutch mobile phone number and your e-mail address. You can choose to be notified by e-mail or text message.


When you pick up a package, you can open it in the store to check if you’re happy with your order. If not, we can return it immediately for you.


Receive multiple packages

Do you expect multiple packages in one day? If the packages together do not exceed the maximum weight / size we can bring everything in one go. You can indicate this in ‘My Parcls’. The maximum weight per delivery is 8 kilos and the seize of a crate of beer.

Can anyone pick up my package?

No, unfortunately that is not possible. We ask for a proof of identity upon collection. However with a delivery to your front door it can be received by someone else if the sender has not requested additional identification.